FAQ
What makes the Relocation TRIP® Kit unique, and different than other relocation products and services?
You will find the level of service use credits and real estate commission rebates available through the Relocation TRIP® Kit to be very generous.
Personal Relocation Counselors are typically made available only to those relocating under fully-paid executive level relocation benefit programs. Our counselors and interactive relocation tools don’t just point you in the right direction, they actually help coordinate all aspects of your relocation.
What value does the $995 Relocation TRIP® Kit provide someone who is relocating?
By taking full advantage of the services provided through the Relocation TRIP® Kit you can receive credits toward the cost of services used and real estate commission rebates as high as $2,500.
You will be assigned a professional Personal Relocation Counselor to assist you in selecting needed services, coordinating all aspects of your relocation and resolving problems that may arise.
The discounts, service use credits and rebates made available from our network of relocation service partners provide benefits that are not available on an individual basis.
The system provides various status reports via the Internet for tracking all aspects of your move, including expense tracking for easy reporting to the IRS and / or your employer.
Will I be asked to sign a contract prior to using the Relocation TRIP® Kit?
After purchasing the Kit, your Personal Relocation Counselor will send a letter explaining how the credits and rebates work (view sample Welcome Letter.) You will be asked to sign a Services Disclosure and Referral Agreement, which establishes your eligibility to receive and our service partner’s ability to provide service use credits and real estate commission rebates. There are no other BHIF Relocation Group contracts to be signed or hidden fees beyond the $995 cost of the Relocation TRIP® Kit. Any contracts required by service providers, such as movers, brokers, lawyers and appraisers, to commence work on your behalf, as well as their fees for services provided will be your responsibility.
Am I limited to using the service providers recommended by BHIF Relocation Group?
No. While our job is to recommend qualified, professional and cost-effective service providers with proven track records, you will select which service providers are actually used. We prefer using our existing network of cooperating service partners where the coordination of service delivery may be more reliable and we know who to call if anything goes wrong during a relocation. However, the ultimate decision as to how your moving dollars are spent is up to you.
Why can’t I use the Internet to find service providers and coordinate my own relocation?
You can. However, many people find the multitude of options and decisions add to the stress and confusion often associated with relocating. Our Personal Relocation Counselors do this every day and have the experience and resources necessary to help you select appropriate service providers and quickly resolve unexpected challenges. Chances are you don t have the time to research service providers, interview them, negotiate favorable fee schedules and track their performance. Why throw darts at the phone book when we have already done the research and can remove most of the hassles and guesswork?
How does the Relocation TRIP® Kit help coordinate all aspects of my relocation?
One of the most important aspects of a successful relocation is keeping track of all the move related activities, which typically number more than 100. In 1995 BHIF began development of its proprietary software program, the File Activity Tracking Format System. This easy-to-use, yet sophisticated extended relational database system is available 24-hours-a-day, 7-days-a-week to assist you and your Personal Relocation Counselor through a well coordinated move, with as little stress as possible.
What are the service hours of the Personal Relocation Counselor?
A Personal Relocation Counselor is available via email or by telephone at 888-339-3130 during regular business hours. Transferees in the middle of a move will usually be able to contact their Personal Relocation Counselor during extended hours as well as on weekends if necessary. Access to your Relocation TRIP® Kit file is available via the Internet 24/7.
What geographic areas do you service through the Relocation TRIP® Kit?
Full relocation services are available to and from any city or town within the United States. International relocation assistance is available on a case-by-case basis for a custom fee.
Can the Relocation TRIP® Kit be used by someone without access to the Internet?
Absolutely. Perhaps you have decided to relocate to a different climate and would appreciate the convenience and support of a Personal Relocation Counselor, but don t want to use the Internet and/or email. No problem. Clients are welcome to communicate with us via just email or the telephone and our Personal Relocation Counselors will be happy to input and track all the move related activities as well as remind you what needs to be done next.
What type of clients use the Relocation TRIP® Kit?
Individuals relocating on their own or employees receiving partial, lump sum or no benefits from their employer appreciate the personal service provided with the Relocation TRIP® Kit. Human resource departments purchase the Relocation TRIP® Kit as a benefit for relocating employees who are not eligible for a fully reimbursed move package and will often assign the service use credits and rebates to their employee as an additional benefit. The vast majority of individuals and families faced with a relocation will benefit financially and gain peace of mind by using the Relocation TRIP® Kit. Read comments from Relocation TRIP® Kit users and HR department managers.
What payment options are there for purchasing the Relocation TRIP® Kit?
The $995 purchase price can be paid for by anyone, however it is typically bought by the person relocating or their employer. Payment can be made via American Express, Visa, MasterCard or check. The cost of the Relocation TRIP® Kit may also be billed directly to your employer if we have received prior approval to do so. All service contracts and expenses associated with your relocation (van line, mortgage company, appraiser, inspector, real estate agent, temporary residence, etc.) are your and / or your employer’s responsibility.
Once I sign up, is there a time period within which I must use the Relocation TRIP® Kit services?
No. We will work with you to coordinate and schedule delivery of the relocation services you need to ensure a successful move, regardless of how long it takes to start or complete.
Is there a money-back guarantee?
Yes. Our money-back guarantee provides a full refund of the Relocation TRIP® Kit fee if you have not used any aspect of the services in the package within 30 days of payment.
What does TRIP® stand for?
Tailored Relocation Individualized Program
Is the information about my move kept private and secure?
Yes. BHIF Relocation Group and its subsidiaries respect subscriber privacy and personal information, and thus will not release such information without the express permission of the subscriber, except to a strategic partner when needed to provide services to the subscriber, such as for moving van scheduling. Click here to review our complete Privacy Policy, or contact us with any questions you may have.
Who is BHIF Relocation Group?
We have been headquartered in Etna, NH for nine years and own a number of companies, such as RPS Relocation and the Home Referral Network, which provide relocation related assistance to individuals and corporations. BHIF’s management team and employees have many years of relocation service experience and are well qualified to assist you in determining and delivering the appropriate services required to meet your needs.
How do I contact BHIF Relocation Group if all my questions have not been answered?
Please send an email or call 888-339-3130.
